Terms & conditions - Fine Little Day

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FRI FRAKT INOM SVERIGE ÖVER 1000 SEK.

Total

Value added tax (VAT) is payable on all orders when the customer is a consumer resident in the EU. Orders to countries outside the EU may need to pay VAT, import duties, and taxes.

Orders

Orders shall be made through the Website or Fine Little Day’s Customer Service.

When you click on the purchase button, you enter a contract with Fine Little Day. Immediately after you have placed your order, an order confirmation is sent to your email. It is important that you check that the order confirmation is correct. If you do not receive an order confirmation or if the order is incorrect in some way, we kindly ask you to contact us immediately. After an order has been placed, we may be able to change or cancel your order. Contact us as soon as possible and we will help you if possible. Once an order is booked for delivery, we cannot change it.

To simplify any contacts with our Customer Service we recommend that you have the order confirmation available in contacts with us.

Price

Prices on the Website include value added tax (VAT). Value added tax is payable on all orders when the customer is a consumer resident in an EU Member State. For orders outside of EU, VAT is not included.

Orders to countries outside the EU may need to pay VAT, import duties, and taxes. These are applied when the package arrives at the local customs in the country of delivery.

For orders outside the EU, the following delivery terms apply: Delivery At Place (DAP). This means that the customer is responsible for VAT, fees and taxes. If you have any further questions we recommend that you contact your local customs office for more information on rules and fees. It is the customer's responsibility to pay extra fees for any customs clearance.

For orders to the UK, the following delivery terms apply: Purchases for 135GBP or less (shipping excluded) include VAT. Customers only pay import tax and duty. Purchases for 135GBP or more exclude VAT and the customer pays local VAT, import tax and duty before receiving the goods.

Payment

For orders made through the Website we accept payment using debit and credit cards (VISA, Mastercard, AMEX/American Express). We also offer payment through PayPal.

For card payments and via PayPal, follow the instructions given on the Website when paying.

For customers in Sweden, United Kingdom, Norway, Finland, Denmark, Germany, Belgium and Netherlands we offer you Klarna’s payment methods with Pay in 30 days and Pay in 3 instalments.

When you order at customer service, you pay by payment in advance to our bank account or PayPal. For security reasons we do not accept card payments for orders made through customer service.

We always offer you a secure payment method. We cooperate with Klarna, Nets and Paypal, which meets the PCI DSS requirements. All card details and your personal data are encrypted, which means that only authorized persons can access the information.

Freight

The prices given are excluding freight. Freight costs are additional and have to be paid by the customer. You will be informed of the freight cost when you make your order at checkout.

If you shop within Sweden, you also have the option of choosing the shipping method "Hämta i butik" ("Pick up in store"), this option is free of charge regardless of the order value.

Delivery

The delivery method, conditions, delivery time and cost vary depending on the country and type of product. Products bought via Fine Little Day’s website are only delivered to Sweden, Europe, North America, South America, Asia, Australia and UAE. For other countries, contact customer service.

Normal delivery time is 2-7 business days. Ordered items will be shipped within 2-4 business days (if nothing else is stated in the product information text). Incorrect personal details may lead to delays in delivery and extra costs, so please ensure that you have included full address and contact details before placing your order.

Even though we do our utmost to deliver what has been ordered in the time promised, something can go wrong. If the delivery takes longer than promised, we ask you to contact customer service right away so that we can look into why the delivery is delayed.

We have chosen carriers who are, in our view, guarantees of good quality in their deliveries. Despite this, damage in transport may occur. As the buyer you are responsible for examining the product and packaging for any visible damage within 24 hours from the receipt. If there is visible damage to the product or packaging, you should report this directly to the carrier or, if you discover the damage after delivery to our Customer Service at hej@finelittleday.com. Don't throw the damaged packaging away. Document it with photos and keep it until the claim has been approved.

Right of exchange and purchase on approval

Our goal is that you shall be completely satisfied with the product or the products you purchase from us. If you order from the website or from our customer service you have a right of retraction, regardless of your reason, within 14 days from your receipt of the product. You must, however, notify our customer service. We kindly ask you to observe that you cannot exercise your right of retraction simply by refusing delivery of the product or by not collecting the parcel. In addition to the right of retraction, we provide 14 days right of replacement, regardless if the purchase has been made through our website or from our customer service. The period starts from the day you placed the order.

You can exchange the product with another by placing a new order on our website. Return the goods in unaltered condition, ideally in their original packaging. In case of exchange or return, you have to bear the cost of the return freight yourself and Fine Little Day will not refund any shipment or payment costs. Please note that you are responsible for the product not being damaged or disappearing during the return freight. We, therefore, ask you to make sure that the product is well packed and, if necessary, insured. Always save guarantee/delivery notes until the return is completed, as these show your return package number which you will require in the case of any claims.

In the unlikely event that you are not satisfied with your purchase and you cannot find anything else in our shop that attracts you at the moment, you have the possibility of returning the product within 14 working days from when you received the product in your hand and getting your money back.

Purchase on approval and exchange right does not apply to goods to goods sold by the metre, custom made curtains, sewing services or custom-made products.

Please note that product returns are sent to:

Fine Little Day AB
Spinnmästarevägen 2
SE-437 34 Lindome
Sweden

(We cannot accept returns sent to another address.)

You can also return products by visiting our shop at Spinnmästarevägen 2 in Lindome. If you return a product in our shop, we kindly ask you to bring the order confirmation so as to make the administration easier.

Payment refund

If you use purchase on approval, the repayment will be made within 14 days from when we received the returned product. We will use the same payment method for the refund as you used yourself. We have the right to make deductions for decline in value.

For customers shopping within Sweden: If the total value of the products you keep is less than 1000 SEK (which is the minimum for free shipping), we will reduce the refund amount with the shipping amount you would have paid if the order value did not reach free shipping.

If you have any questions – please contact Fine Little Day’s Customer Service.

Uncollected packages and failed delivery

Packages are only held at the collection point for 7 days from their date of arrival, and you must collect the package within that time if it is not to be sent back to us. Note that we make a charge for packages that are not collected. Please be aware if you have two packages to receive. In that case, the packages are notified in two messages from from the carrier. Uncollected packages that are returned to us are transported at your risk and we are not responsible for the product after it has been returned to us either. So it is important that you collect or accept delivery of your package even if you have changed your mind. For uncollected packages we charge a fee that corresponds to the cost of freight, return freight and handling. At the moment the fees are for Sweden 200 SEK, Europe 50 EUR and 60 EUR in rest of the world.

Defects

Despite our own and our suppliers’ high quality standards, some items may be defective. If a product is defective and you complained about this in due time, we will obviously ensure that the product is replaced free of charge for you. For you to be able to cancel the purchase the defect must be material and we must be unable to replace the product within a reasonable period of time.

To be able to prove that you bought the product from us, it simplifies matters if you still have the order confirmation you received. So always be sure to save the order confirmation.

Reservation

Fine Little Day makes a reservation for any obvious clerical or printing errors, and cannot be held liable for damage resulting from such an error.

Privacy Policy at Fine Little Day

We respect your integrity and therefore treat personal data in a careful and responsible manner and in accordance with the General Data Protection Regulation (GDPR). In all contexts where personal data may be processed by Fine Little Day or by someone else on behalf of Fine Little Day, all reasonable and appropriate measures are taken to protect customer information from unauthorized access, dissemination, alteration, and destruction.

Fine Little Day processes personal data in the form of names, phone numbers, email addresses, and addresses. Mainly, this is data that you have provided us. We have several different purposes for processing personal data; we process personal data to respond to inquiries, send out invitations and to provide news. We also need to process personal data in connection to any purchases made. Furthermore, we collect cookies when our website is visited. We strive to continuously improve our processes and systems in all parts of our company to improve the management and security of your tasks. When you make a purchase with us, you agree that we will handle your information in order to fulfill our commitment to you as a customer. You are always entitled to know which of your personal information we handle, correct them or remove them. To get this, contact our customer service to help you.

We use Klarna as the provider of our checkout. This means that we might transfer your personal data in the form of contact and order details to Klarna when the checkout is loaded, in order for Klarna to manage your purchase. Your personal data transferred is processed in line with Klarna’s own privacy notice.

Force Majeure

We are exempted from fulfilling the delivery if the due fulfillment of the delivery is prevented by a circumstance outside our control that we could not reasonably have expected when making the contract and whose consequences we could not reasonably avoid or overcome, such as a labour dispute, fire, accident, war, decision of a public authority or some other circumstance that was outside our control and that has a material effect on our due fulfillment of the contract.

Customer Service

If you have any questions, something has gone wrong in your delivery or you want to reach our customer service for some other reason, you can reach them at:

Telephone: +46 31 44 52 22
E-mail: hej@finelittleday.com

Postal address:
Fine Little Day AB
Spinnmästarevägen 2
SE-437 34 Lindome
Sweden

Customer service is open at 10–16 on weekdays. Our goal is to answer e-mails within 24 hours on weekdays.