Terms & Conditions

Orders

Orders shall be made through the Website or Fine Little Day's Customer Service.

When you click on the purchase button, you enter a contract with Fine Little Day. Immediately after you have placed your order, an order confirmation is sent to your email. It is important that you check that the order confirmation is correct. If you do not receive an order confirmation or if the order is incorrect in some way, we kindly ask you to contact us immediately. After an order has been placed, we may be able to change or cancel your order. Contact us as soon as possible and we will help you if possible. Once an order is booked for delivery, we cannot change it.

Price

Prices on the Website include value added tax (VAT). Value added tax is payable on all orders when the customer is a consumer resident in an EU Member State. For orders outside the EU, VAT is not included.

Orders to countries outside the EU may need to pay VAT, import duties, and taxes. These are applied when the package arrives at the local customs in the country of delivery.

For orders outside the EU, the following delivery terms apply: Delivery At Place (DAP). This means that the customer is responsible for VAT, fees and taxes. If you have any further questions we recommend that you contact your local customs office for more information on rules and fees. It is the customer's responsibility to pay extra fees for any customs clearance.

For orders to the USA, from August 29, 2025, the de minimis rule no longer applies to shipments to the USA. Customs duties and import taxes apply to all imports into the United States, regardless of the shipment’s value.

UK customers – VAT, duties & Brexit information
Orders under £135 (excluding shipping)
For UK orders with a value under £135 (excluding shipping), UK VAT is charged at checkout. Fine Little Day is registered for UK VAT, and our UK VAT number is included on the customs documentation. These shipments are declared as VAT paid.

Orders are shipped DAP (Delivered At Place). While VAT is prepaid, UK customs or the carrier may still contact the recipient if additional information is required.

Orders of £135 or more (excluding shipping)
For orders of £135 or more, prices are shown excluding VAT. UK VAT, import duty and any handling fees are payable by the customer before delivery, according to UK customs regulations.

Customs & duties
We declare HS (harmonised system) commodity codes according to the product category and in line with export requirements. Please note that customs authorities make the final assessment, and we cannot fully control how individual shipments are processed.

If you have questions regarding import duties or customs handling, we recommend contacting UK customs or your local carrier for further information

Payment

For orders made through the Website we accept payment using debit and credit cards (VISA, Mastercard, AMEX/American Express). We also offer payment through PayPal.

For card payments and via PayPal, follow the instructions given on the Website when paying.

For customers in Austria, Belgium, Denmark, Finland, France, Greece, Germany, Ireland, Italy, the Netherlands, Norway, Portugal, Spain, Sweden, and the United Kingdom we offer you Klarna's payment methods with Pay in 30 days and Pay in 3 instalments. Bancontact payment is available for customers in Belgium.

When you order at customer service, you pay by payment in advance to our bank account or PayPal. For security reasons we do not accept card payments for orders made through customer service.

We always offer you a secure payment method. We cooperate with Klarna, Nets and Paypal, which meets the PCI DSS requirements. All card details and your personal data are encrypted, which means that only authorized persons can access the information.

Freight

The prices given are excluding freight. Freight costs are additional and have to be paid by the customer. You will be informed of the freight cost when you make your order at checkout.

If you shop within Sweden, you also have the option of choosing the shipping method "Hämta i butik" ("Pick up in store"), this option is free of charge regardless of the order value.

Delivery

The delivery method, conditions, delivery time and cost vary depending on the country and type of product. Products bought via Fine Little Day's website are only delivered to Sweden, Europe, North America, South America, Asia, Australia and UAE. For other countries, contact customer service.

Normal delivery time is 2-7 business days. Ordered items will be shipped within 1-5 business days (if nothing else is stated in the product information text). Incorrect personal details may lead to delays in delivery and extra costs, so please ensure that you have included full address and contact details before placing your order.

If you have ordered posters and/or frames together with other products, they will be sent in separate shipments. You will receive separate notifications from the carrier for each shipment.

Even though we do our utmost to deliver what has been ordered in the time promised, something can go wrong. If the delivery takes longer than promised, we ask you to contact customer service right away so that we can look into why the delivery is delayed.

We have chosen carriers who are, in our view, guarantees of good quality in their deliveries. Despite this, damage in transport may occur. As the buyer you are responsible for examining the product and packaging for any visible damage within 24 hours from the receipt . If there is visible damage to the product or packaging, you should report this directly to the carrier or, if you discover the damage after delivery to our Customer Service at hej@finelittleday.com. Do not throw the damaged packaging away. Document it with photos and keep it until the claim has been approved.

Right of Withdrawal

Our goal is that you will be completely satisfied with the product or products you purchase from us. If you shop from the Website or our customer service, you therefore have the right to withdraw from your purchase, without giving any reason, within 14 days from the day you received it, in accordance with the Act on Distance Contracts and Contracts Outside Business Premises. In the case of partial deliveries, the 14-day withdrawal period begins from the day you received the last delivery.

If you wish to withdraw from your purchase, the easiest way to do so is by filling out our Withdrawal Form. It is also fine to contact our customer service at hej@finelittleday.com. Your message or submitted form must clearly state your decision to withdraw from the contract, i.e., cancel the purchase, and must reach us no later than 14 days after you received the item/items. If you choose to exercise your right of withdrawal by not collecting your package from the service point, or by refusing to accept the delivery, a fee will be charged to cover our costs for shipping, return shipping, and handling. The current fee is 150 SEK within Sweden, 30 EUR within Europe, and 50 EUR / 50 USD for the rest of the world.

The right of withdrawal does not apply to goods manufactured according to your specific wishes or goods that have otherwise been given a clear personal touch due to your order, e.g., fabrics sold by the meter, fabric samples, custom-ordered frames, custom-made curtains. and sewing services.

If you withdraw from your purchase, you must send the item back to us, see more information about this below. You must send back the item without undue delay and no later than 14 days from the day you notified us of your decision to withdraw from the purchase agreement. If you chose the delivery method "Pick up in store" (available within Sweden) the 14-day withdrawal right applies from the time you pick up the order.

You are, of course, allowed to look at and examine the item. Remember to handle the item with care and only to the extent necessary. A guideline is that you may handle the item as you would have been allowed to do in a physical store. If you have handled the item beyond what is permitted, you are responsible for the item's diminished value, and we have the right to make a deduction for the depreciation upon refund.

Return Freight and Refunds

To exercise your right of withdrawal and make a return, please use our Withdrawal Form.

You are responsible for the cost of the return freight. To reduce this cost, we offer you, for domestic orders, the option to use our prepaid return shipping labels at a cost of 75 SEK. Contact our customer service stating that you wish to make a return and want to use our return shipping label, and we will email one to you. (The offer for a prepaid return shipping label does not apply to the purchase of furniture. In this case, please contact customer service for further information.)

If you do not wish to use our return shipping label, you can also return the items using your own shipping method. In that case, please state your order number and contact details on a note inside the package so that we can reach you in case of any questions.

Product returns should be sent to:
Fine Little Day AB
Spinnmästarevägen 2
SE-437 34 Lindome
Sweden

You can also return goods (except furniture) by visiting our shop at Spinnmästarevägen 2 in Lindome. When returning items in our shop, we kindly ask you to bring the order confirmation to facilitate administration.

Pack the item/items you wish to return, preferably in the original packaging (Fine Little Day cares about the environment and likes to see you reuse the packaging as much as possible). Please note that you are responsible for ensuring the item is not damaged or lost during return transit. We therefore ask you to ensure the item is well-packed and, if necessary, insured. Always save the delivery note until the return is completed.

Once we have received your return, we will check that the item/items are in good condition. The refund will then be issued using the same payment method used for the purchase within 14 days from the day we received the return. If you choose to return the items in person in our store, you will receive a receipt for what you returned, and the refund will be made within 14 days using the payment method used for the purchase.

Uncollected packages and failed delivery

Packages are held at the collection point for a limited time, and you must collect them within that period to avoid the package being returned to us. Note that we make a charge for packages that are not collected. Please be aware if you have two packages to receive. In that case, the packages are notified in two messages from the carrier. Uncollected packages that are returned to us are transported at your risk and we are not responsible for the product after it has been returned to us either. So it is important that you collect or accept delivery of your package even if you have changed your mind.

For uncollected packages we charge a fee that corresponds to the cost of freight, return freight and handling. At the moment the fees are for Sweden 150 SEK, Europe 30 EUR and 50 EUR/50 USD in the rest of the world.

Defects

Despite our own and our suppliers' high quality standards, some items may be defective. If a product is defective and you complained about this in due time, we will obviously ensure that the product is replaced free of charge for you. For you to be able to cancel the purchase the defect must be material and we must be unable to replace the product within a reasonable period of time.

To be able to prove that you bought the product from us, it simplifies matters if you still have the order confirmation you received. So always be sure to save the order confirmation.

Complaint

Complaints regarding defects in goods and errors or delays in delivery must be made to Fine Little Day within a reasonable time from when you discovered, or should have discovered, the defect. Two months is always considered a reasonable time. We recommend that you make any complaints in writing, by email or letter. Contact details can be found under Customer Service.

If you don't complain within a reasonable time after you find the fault, or should have found it, and within three years of getting the item, you lose the right to take any action against Fine Little Day under the Consumer Sales Act.

If your complaint is approved, you'll get back all the costs you've had because of the complaint, including return shipping.

Reservation

Fine Little Day makes a reservation for any obvious clerical or printing errors, and cannot be held liable for damage resulting from such an error.

Privacy Policy at Fine Little Day

We respect your integrity and therefore treat personal data in a careful and responsible manner and in accordance with the General Data Protection Regulation (GDPR). In all contexts where personal data may be processed by Fine Little Day or by someone else on behalf of Fine Little Day, all reasonable and appropriate measures are taken to protect customer information from unauthorized access, dissemination, alteration, and destruction.

Fine Little Day processes personal data in the form of names, phone numbers, email addresses, and addresses. Mainly, this is data that you have provided us. We have several different purposes for processing personal data; we process personal data to respond to inquiries, send out invitations and to provide news. We also need to process personal data in connection with any purchases made. Furthermore, we collect cookies when our website is visited. We strive to continuously improve our processes and systems in all parts of our company to improve the management and security of your tasks. When you make a purchase with us, you agree that we will handle your information in order to fulfill our commitment to you as a customer. You are always entitled to know which of your personal information we handle, correct them or remove them. To get this, contact our customer service to help you.

We use Klarna as the provider of our checkout. This means that we might transfer your personal data in the form of contact and order details to Klarna when the checkout is loaded, in order for Klarna to manage your purchase. Your personal data transferred is processed in line with Klarna's own privacy notice .

Force majeure

We are exempted from fulfilling the delivery if the due fulfillment of the delivery is prevented by a circumstance outside our control that we could not reasonably have expected when making the contract and whose consequences we could not reasonably avoid or overcome, such as a labor dispute, fire, accident, war, decision of a public authority or some other circumstance that was outside our control and that has a material effect on our due fulfillment of the contract.

Customer Service

If you have any questions, something has gone wrong in your delivery or you want to reach our customer service for some other reason, you can reach them at:

Phone: +46 31 44 52 22
Email: hej@finelittleday.com

Postal address:
Fine Little Day AB
Spinnmästarevägen 2
SE-437 34 Lindome
Sweden

Customer service is open at 10–16 on weekdays. Our goal is to answer e-mails within 24 hours on weekdays.