FAQ
Here you will find the answers to our most frequently asked questions.
Can't find what you're looking for? Please feel free to contact our Customer Service.
Ordering
What payment methods do you accept?
We accept payment using debit and credit cards (VISA, Mastercard, AMEX/American Express) and PayPal.
For customers in Sweden, United Kingdom, Norway, Finland, Denmark, Germany, Belgium and the Netherlands we offer you Klarna's payment methods with Pay in 30 days and Pay in 3 instalments.
When you order at customer service, you pay by payment in advance to our bank account or PayPal. For security reasons we do not accept card payments for orders made through customer service.
Can I change or cancel my order?
If your order is not processed yet, we may be able to change or cancel your order. Please contact us at hej@finelittleday.com as soon as possible after placing the order and we will make every effort to assist you if possible. Unfortunately, once an order is booked for delivery, we cannot change it.
Can I get an item wrapped as a gift when shopping at Fine Little Day?
Yes! Send an email to hej@finelittleday.com before placed order and tell us which product you would like us to gift wrap and we will sort it out.
Corporate gifts
We are happy to help with gifts for employees and the company's customers. Contact us at order@finelittleday.com for questions, prices, tips and orders.
Shipping & Delivery
What is the shipping cost when I shop online?
The shipping cost for your order depends on the destination. You will be informed of the freight cost when you make your order at checkout.
Please note that the total amount specified in checkout does not include fees such as customs/taxes that may occur when the parcel is delivered.
How can I track my order?
When your parcel is dispatched from us you will receive a text message containing a tracking number as well as a link to where you can track it. It can take some time before you see any details about the status of your package. If you are still not able to track your order after a few days, please contact our customer service at hej@finelittleday.com and we will help you.
When can I expect my order to arrive?
Normal delivery time for international orders is 2-7 business days if you have entered your contact details correctly. For some products we have longer delivery times, such as wall hangings. Then the current delivery time is on the product page.
What happens if I am unable to receive/collect the parcel?
If the parcel is not collected in time, or the delivery company is unable to deliver the parcel, it will be returned to us. When the parcel reaches us, we will contact you via email. For uncollected parcels, we charge a fee of 50 EUR within Europe and 60 EUR for the rest of the world. This fee corresponds to our costs for shipping, return shipping and handling.
Articles are missing from my order
If you have ordered posters together with other products, they will be sent in separate shipments. You will receive separate notifications from the carrier for each shipment. If all parcels have been delivered and articles are missing, please contact our service team at hej@finelittleday.com and we will assist you.
Customs, taxes and local fees
Orders to countries outside the EU may need to pay VAT, import duties, and taxes. These are applied when the package arrives at the local customs in the country of delivery. It is the customer's responsibility to pay extra fees for any customs clearance. If you have questions regarding import duties and fees we recommend that you contact your local customs office for more information.
UK customers – Brexit information
Due to Brexit, it’s more complicated to send packages to the UK from the EU. We’re working to make this process smoother for you. For now, following delivery terms apply to customers shopping from the UK:Purchases for less than 135GBP(shipping excluded) include VAT. Customers only pay import tax and duty. Purchases for 135GBP or more exclude VAT and the customer pays local VAT, import tax and duty before receiving the goods.If you have questions regarding import duties and fees when importing to the UK, we recommend that you contact your local customs office for more information.
Can I collect my order in your store?
Yes, when you shop within Sweden, you get pick up in store as a shipping option at checkout. Check out the store's opening hours here.
When you shop from a country outside of Sweden you will not get the option at checkout. If you are on a temporary visit in Sweden and want to pick it up in our store, just contact us and we will arrange it!
Products & Prices
Where do I find care instructions for my product?
Care instructions for products can be found on the product page for each product. If you have further questions do not hesitate to contact our customer service at hej@finelittleday.com
What paper is used for your posters?
We use different types of paper for our posters to ensure the best possible color reproduction and visual quality. All posters are printed on FSC and Nordic Swan Ecolabelled paper with a matte, smooth surface. The weight of the paper varies between 170-210 grams. All Fine Little Day posters are printed in Sweden.
What does it mean that your posters are printed on demand?
To reduce our environmental impact, we print our posters on demand – meaning each one is produced only when you place an order. This way, we avoid unnecessary overproduction and stock piling. It also allows us to offer a wider range of designs and sizes, so you can find exactly what suits your space.
Do you sell frames?
At present we only sell frames and offer our framing service to customers within Sweden and Europe, with exceptions United Kingdom, Norway and Switzerland. Please consult your local framing shop for a solution.
About our gift cards
Our gift cards are valid for two years and can be used online or in our store in Spinneriet in Lindome, Sweden.
Choose to get the gift card sent digitally to a provided e-mail address or as a handwritten card sent to the address provided. Kindly place your physical gift card order well in advance as each gift card is manually created by customer service during office hours Monday–Friday.
Can I get fabric samples with Fine Little Day's fabrics?
Absolutely! You can get a sample of fabric for both our curtains and our products by the metre. On the product page, you will find a button where you can easily order a fabric sample.
Additional information:
- Our fabric samples vary in size, but measures approximately 12x12 cm.
- Fabric samples cannot be returned.
- Shipping cost will be added at checkout.
- If you combine fabric samples with other products in your order, regular delivery time and shipping costs apply.
- Orders for fabric samples only are sent by post. Please note that the delivery time may vary and that in individual cases it may take a little longer.
We look forward to your order and hope you find the right choice of fabric!
What sewing services are available to order from Fine Little Day?
We currently offer sewing services for curtains and drapes made from Fine Little Days fabrics. Read more about how to order your curtains here.
Are there roller shades with Fine Little Day's patterns?
Yes! In the design collaboration between the Swedish company Sandatex who is the Nordics' leading manufacturer of sun protection fabric and Fine Little Day, we put the window in focus with patterns on roller blinds designed by artist Isis Maakestad. All roller shades are sold through the resellers of Sandatex. Find your retailer and discover the full collection here >>
Are there wallpapers with Fine Little Day's patterns?
Yes! We're thrilled to announce our collaboration together with Rebel Walls. Transforming some of our prints into wallpapers allows for even more creative expressions in your home. Discover the collection here >>
Returns & Complaints
I've changed my mind. Can I return the products?
If you order from the website or from our customer service you have a right of retraction, regardless of your reason, within 14 days from your receipt of the product. You must, however, notify our customer service. Return the goods in unaltered condition, ideally in their original packaging.
In addition to the right of retraction, we provide 30 days right of replacement, regardless of whether the purchase has been made through our website or from our customer service. The period starts from the day you placed the order.
Right of exchange and return do not apply on fabric by the meter, sewing service or custom-made products.
How do I return my order?
Contact us at hej@finelittleday.com if you wish to return your order. Return the goods in unaltered condition, ideally in their original packaging. In case of exchange or return, you have to bear the cost of the return freight yourself and Fine Little Day will not refund any shipment or payment costs.
How do I make a complaint?
If you wish to make a complaint, please contact at hej@finelittleday.com. Please state the reason for the complaint and attach a photo of the product.
Right of exchange and purchase on approval does not apply to these products
Purchase on approval and exchange right does not apply to goods that are manufactured according to your special wishes or goods that have otherwise received a clear personal touch.
At finelittleday.com, the right of exchange and purchase on approval does not apply to fabrics sold by the metre, fabric samples, custom made curtains, sewing services or custom-made products
When will I receive the refund?
Refunds will be processed within 14 days from the date we receive and approve the return. When you receive confirmation that your return parcel has reached us you will be reimbursed.
The reimbursement will be done with the same payment method used when placing the order.
Our store in Spinneriet
Opening hours at Spinneriet?
Regular opening hours are Thursday – Sunday, 11:00 – 16:00.
For changes during holidays, keep an eye on our Instagram or call us on +46 31 44 52 22.
Want to visit us another time or day? Send an email to hej@finelittleday.com to book your appointment.
For opening hours of neighboring stores and restaurants, please visit spinnerietlindome.se
Can I collect my order in your store?
Yes, when you shop within Sweden, you get pick up in store as a shipping option at checkout. Check out the store's opening hours here.
When you shop from a country outside of Sweden you will not get the option at checkout. If you are on a temporary visit in Sweden and want to pick it up in our store, just contact us and we will arrange it!
Welcome to FLD Gallery
FLD Gallery is a physical exhibition space, next to our store and studio, found in the centennial factory building Spinneriet, where we curate three separate exhibitions per year. Find all information about the exhibitions (current, upcoming, and previous) here.